Return ⁄ Exchange ⁄ Replacement Policy


Your satisfaction tops our priority list. If you are not happy with your order, we will work with you to make sure that you are not stuck with something you don’t absolutely adore. Just drop in a mail to crm@quancious.com and we will revert to you within 24 hours.

15 days No Questions asked Returns ⁄ Exchange is only offered for Non-Personalized orders and in the case of personalized orders, only Replacement is provided for defective or damaged merchandise.

Return ⁄ Exchange Policy for Non Personalized Apparel

  • We offer 15 days No Question Asked returns and exchange. In the case of exchange, only size exchange (restricted to regular sizes and availability of stock) is permitted. The product can be exchanged only once. The only exception to this rule is “Women Sarees”. We do not entertain return of Women Sarees unless we deliver a wrong ⁄ damaged product to you.
  • We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
  • Our Original Tags are affixed to the product with a self-locking tag. If this tag is cut, it will invalidate the return of the item. It is mandatory that this cord should not be removed or cut in case you wish to return⁄exchange the merchandise. If This cord is cut, we will not be able to entertain any Return ⁄ Exchange
  • Once you receive a Return ⁄ Exchange confirmation email from our Customer Relationship Department, you are requested to pack the items securely to prevent any loss or damage during transit. There are two ways to return the product.
    • 1) Pickup: Our designated carrier (Blue Dart in the case of India / UPS in the case of International Orders) will be intimated to pickup the parcel from your address.
    • 2) Self-Ship: In case our designated carrier does not offer a reverse pickup facility for your PIN/ZIP code, you will be advised to self-ship your returns. For all self-shipped returns, we recommend you do it through a reliable local courier service. Please mail us the AWB#/Docket# for the same along with the receipt for the return shipping cost. We will reimburse the shipping cost in the form of a Quancious Coupon Code (QCC) which will be valid for a year. Self-shipping cost will not be reimbursed in cash.
  • All returns can be sent to:
    Envs Eco Friendly Digital Fabrics India Pvt Limited
    #284, 2nd Cross, 4th main
    4th Phase, Peenya Industrial Area
    Bangalore - 560058, India
    Ph : +91-80-48511122 / 48512233
    Email: crm@envsworld.com
  • We will not be responsible for lost returns or misplaced items that do not reach us.
  • On receipt of returned orders, based on your selection, we will either:
    • 1) Refund you the amount eligible in the original form of payment.
    • 2) Provide you with a Quancious Coupon Code (QCC) valid for a year for the eligible amount.
  • In case you choose to take your refund through the original form of payment, the eligible refund amount will include the product cost. Original Shipping cost charged at the time of placing the order will not be refunded.
  • In case you choose to take your refund through a Quancious Gift Coupon ⁄ Code (Valid for a year), the eligible refund amount will include the product cost, associated original shipping cost charged at the time of placing the order.
  • Return Shipping cost (in the case of self-ship) will only be reimbursed in the form of Quancious Gift Coupon ⁄ Code valid for a year.
  • In the case of international orders (orders from countries other than India), international customs duty ⁄ Vat will not be refunded.
  • We will process your refund within 7-10 business days from the date of receipt of your returns at our facility. Please note that depending on your credit or debit card company, it may take additional days after your credit is applied for to post to your account. We will update you by email once the refund procedure has been initiated.
  • Please note that if you choose to receive your refund via the original form of payment, you will not be reimbursed the original shipping and handling fees.
  • For orders purchased with a Quancious Gift Coupon, your refund will be applied to the same Gift Coupon or a new Gift Coupon will be issued. Returned items purchased with a Gift Coupon are not eligible for a cash refund.
  • Special Offer Products: Return of Special Offer products will only be refunded in the form of a Gift Coupon ⁄ Code valid for one year. Please note, shipping costs incurred for Overstock or Special Offer products will not be refunded.

Replacement Policy for Personalized Orders

  • Your order will be considered personalized if it falls into the following categories:
    • 1) Apparel where Print ⁄ Graphic ⁄ Fabric is personalized.
    • 2) Plus Sizes ⁄ Extended Sizes ⁄ Custom Size ⁄ Custom Height Apparel
    • 3) All Fabric ⁄ Wall Paper ⁄ Gift Wrap as these are custom made and printed specially for you
  • Since we cannot restock personalized / bespoke products, they are neither reusable nor resalable. We therefore do not accept returns / exchange of such orders.
  • However, if you receive a flawed or a damaged product, we are always willing to replace it provided the same is informed to us with supporting photographs within 7 days of the receipt of the product & the product is preserved in its original conditions with tags and packaging intact.
  • We will pre-verify the flaw ⁄ damage with the photographs provided.
  • If the flaw ⁄ damage is evident from the photographs, we will send you a replacement acceptance email and the product will have to be returned to us.
  • If the flaw ⁄ damage is not evident from the photographs, the product will have to be returned to us. On arrival, we will verify the product for the said defects and on successful verification, we will send you a replacement acceptance email
  • Once you receive a replacement acceptance email from our Customer Relationship Department, you are requested to pack the items securely to prevent any loss or damage during transit. There are two ways to return the product.
    • 3) Pickup: Our designated carrier (Blue Dart in the case of India ⁄ UPS in the case of International Orders) will be intimated to pick up the parcel from your address.
    • 4) Self-Ship: In case our designated carrier does not offer a reverse pickup facility for your PIN/ZIP code, you will be advised to self-ship your returns. For all self-shipped returns, we recommend you do it through a reliable local courier service. Please mail us the AWB#/Docket# for the same along with the receipt for the return shipping cost. We will reimburse the shipping cost in the form of a Quancious Gift Coupon / Code which will be valid for a year. Self-shipping cost will not be reimbursed in cash.
  • All returns can be sent to:
    Envs Eco Friendly Digital Fabrics India Pvt Limited
    #284, 2nd Cross, 4th main
    4th Phase, Peenya Industrial Area
    Bangalore - 560058, India
    Ph : +91-80-48511122 / 48512233
    Email: crm@envsworld.com
  • All accepted & verified replacement orders will be shipped within 5 working days from the receipt of the defective merchandise.

Changes / Modifications to orders

  • If you need to make a change/modification to a confirmed order, please contact our customer care team at crm@quancious.com. Our Team will work with you to accommodate your request. You will be eligible to cancel / modify an order until it has not been packed in our warehouse or taken into production in the case of a personalized order.

Cancellations

  • If you wish to cancel your order, please write to crm@quancious.com within 24 hours of placing the order. We will accept the cancellation and initiate the Return & Refund process if your order has still not been shipped. In case your order has already been shipped within 24 hours of receipt of your order, we suggest that you take delivery of the order and then initiate a Return ⁄ Exchange.
  • In the case of Personalized products, no cancellation will be entertained after 24 hours of receipt of your order.
  • Cancelled orders will only be refunded in the form of a Quancious Coupon Code.