Welcome to Quancious Help Center

We are committed to help you find answers to all your queries about our products, how you can create your own customized clothing/home décor/fabrics & gift wrap. If you are new to Quancious, make sure you read through this informative page.

Go ahead and print your dreams.

Thank you for using Quancious!

MOST ASKED QUESTIONS

QUANCIOUS is a brand owned by ENVS Eco Friendly Digital Fabrics India Pvt Ltd. Its located at Bengaluru In India.  Its registered office details are :

Envs Eco Friendly Digital Fabrics India Pvt Limited
#284, 2nd Cross, 4th main
4th Phase, Peenya Industrial Area
Bangalore – 560058, India

Ph : +91-80-48511122 / 48512233

Email: crm@envsworld.com

Here at Quancious, we understand the importance of acknowledging the impact we make on the environment. Our Neo Pigment™ inks are 100% biodegradable and certified by the Global Organic Textile Standard (GOTS) and by OEKO-TEX ensuring the safety for infants, toddlers and children of all ages.

Besides, our company also has the following certifications:

GOTS-The Global Organic Textile Standard

OCS-The Organic Content Standard (OCS) 

Return / Exchange / Refund Policy

Your satisfaction tops our priority list. If you are not happy with your order, we offer a 15 days hassle free Return / Exchange.

What are the return/exchange guidelines ?

We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

There is only one time return or exchange policy for all the products. In the case of exchange, only size exchange (restricted to regular sizes and availability of stock) is permitted.

Note : Saree Blouse pieces cannot be returned as these are custom made.

How do I return/exchange my product ?

 We accept returns/exchange within 15 days of the order. Please ensure while returning that the product is unworn/unused and in its original packaging with all tags intact.

 You can return/exchange an order by clicking Return or Exchange on the “My Orders” page against the ordered item.

We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a reverse pickup service. In such cases, you can self-ship your product through any courier service preferably Speed Post.

How do I self-ship my orders ?

You can self-ship your product through any courier service, preferably Speed-Post to the address below

Envs Eco Friendly Digital Fabrics India Pvt Limited
#284, 2nd Cross, 4th main
4th Phase, Peenya Industrial Area
Bangalore – 560058, India

Ph :   +91-80-48511122 / 48512233

Email: crm@envsworld.com

Important Notes

  • You are requested to pack the items securely to prevent any loss or damage during transit.
  • Please mention in bold the order ID of each if the shipments in the return package on the cover
  • Please write the phrase “SELF SHIP” on the covers of the package
  • We will not be responsible lost returns or misplaced items that do not reach us.

Courier Charge Refund

We will refund your Quancious Wallet as follows

  • Rs 75/- for shipment weighing up to 500 grams.
  • For every next 500 grams slab, an additional amount of Rs 50/-

How Will I get my refund ?

The refund process will be initiated once we receive the return/exchange product at our return address and on successful QC check of the same as per our return guidelines

On receipt of returned orders, based on your selection, we will either:

  • Refund you the amount to your Quancious Wallet. Wallet refund will get credited within 24 hours of your product being received.
  • Refund you the amount eligible in the original form of payment.
  • NEFT refund process will take 72 hours
  • Payment Gateway refund process takes 5-7 business days
  • Return Shipping cost (in the case of self-ship) will only be reimbursed to your Quancious Wallet.
  • For orders purchased with a Quancious Gift Card will only be refunded to your Quancious Wallet. Products purchased with a Gift Card are not eligible for a cash refund.
  • Special Offer Products: Return of Special Offer products will only be refunded in the form of a Gift Coupon / Code valid for one year. Please note, shipping costs incurred for Overstock or Special Offer products will not be refunded.

How do I know the status of my return / refund ?

We will keep updating you the status of your return/exchange & refund by Email / SMS.

For any queries, you can write to us at crm@quancious.com

We ship your orders within 3 Business days of receipt of your order.

Depending upon your pincode, we choose our logistics partner and they will take from 1 – 3 busines days to deliver at your door step.

So you can expect your order to be delivered to you between 4 to 7 business days.

We will email you a tracking number as soon as your order is on its way to you. You can track your orders on our website by clicking on the “TRACK” in your “My Orders” Section.  You will also receive regular SMS intimation about the progress and delivery of your order.

Our prices are inclusive of Good and Service Tax (GST).

On the checkout page, you will get an option to enter your promotion code.  Enter the code given in your Quancious Gift Card or the Promotion Mailer to redeem its value. The value of the giftcard has to be redeemed in full and cannot be partially redeemed.  So if the value of your giftcard is Rs 500/-, your cart value while applying the giftcard has to more than Rs 500/-

Organic textiles are grown in controlled settings with no pesticides, herbicides, or other chemicals. Only natural fertilizers are used and the soil and water are monitored. If a fibre is “certified organic” its growing conditions have been monitored and certified by an agency from organic trade associations worldwide.  A fabric can be called organic as long as 95% of the fabric contains the organic fabric.

Eco-friendly fabrics are made from fibres that do not require the use of any pesticides or chemicals to grow. They are naturally resistant to mould and mildew and are disease free.

Why Go Organic or Eco-Friendly?

  1. Social responsibility: Chemicals and pesticides invade drinking water and groundwater, polluting its fish and even reaching human consumption.
  2. Biodegradable: Eco and organic fabric biodegrade naturally over time. Synthetic fibres eventually become waste and let off harmful toxins when they degrade.
  3. Health: Many people are allergic or dislike wearing synthetic textiles. Eco fabrics have all the properties of the new synthetic breathable fibres with added softness and drape. They feel better against the skin.
  4. Absorption: Not only do its chemicals reach into our groundwater, conventional clothing is worn next to our most porous organ- our skin. Organic and eco-fibres are natural and do not contain irritating chemicals. Many of them are also considered hypoallergenic and naturally anti-bacterial.
  5. Popularity: Organic foods have been around for a while and it is a natural evolution that organic and Eco-friendly fabrics will also gain popularity. Eco and Organic fabrics once considered an alternative are now entering into the mainstream.

Our Prices are inclusive of GST and shipping.  You will not be charged extra.  Only COD orders will attract a charge of Rs 50/- per product extra.

Here at Quancious, we understand the importance of acknowledging the impact we make on the environment. Our Neo Pigment™ inks are 100% biodegradable and certified by the Global Organic Textile Standard (GOTS) and by OEKO-TEX ensuring the safety for infants, toddlers and children of all ages.

Besides, our company also has the following certifications:

GOTS-The Global Organic Textile Standard

OCS-The Organic Content Standard (OCS)

Yes, you can modify the shipping address of your order before the product has been dispatched from our wearhouse.  You can change the shipping address by going to your “My Orders” section and select “Modify” option against the product for which you want the shipping address changed.  Once you modify the address, we will send you a confirmation email.  In case the product is already dispatched and if you still want to change the shipping address, please drop a mail to crm@quancious.com and we will try and help you out.

General

Here at Quancious, we understand the importance of acknowledging the impact we make on the environment. Our Neo Pigment™ inks are 100% biodegradable and certified by the Global Organic Textile Standard (GOTS) and by OEKO-TEX ensuring the safety for infants, toddlers and children of all ages.

Besides, our company also has the following certifications:

GOTS-The Global Organic Textile Standard

OCS-The Organic Content Standard (OCS) 

Organic textiles are grown in controlled settings with no pesticides, herbicides, or other chemicals. Only natural fertilizers are used and the soil and water are monitored. If a fibre is “certified organic” its growing conditions have been monitored and certified by an agency from organic trade associations worldwide.  A fabric can be called organic as long as 95% of the fabric contains the organic fabric.

Eco-friendly fabrics are made from fibres that do not require the use of any pesticides or chemicals to grow. They are naturally resistant to mould and mildew and are disease free.

Why Go Organic or Eco-Friendly?

  1. Social responsibility: Chemicals and pesticides invade drinking water and groundwater, polluting its fish and even reaching human consumption.
  2. Biodegradable: Eco and organic fabric biodegrade naturally over time. Synthetic fibres eventually become waste and let off harmful toxins when they degrade.
  3. Health: Many people are allergic or dislike wearing synthetic textiles. Eco fabrics have all the properties of the new synthetic breathable fibres with added softness and drape. They feel better against the skin.
  4. Absorption: Not only do its chemicals reach into our groundwater, conventional clothing is worn next to our most porous organ- our skin. Organic and eco-fibres are natural and do not contain irritating chemicals. Many of them are also considered hypoallergenic and naturally anti-bacterial.
  5. Popularity: Organic foods have been around for a while and it is a natural evolution that organic and Eco-friendly fabrics will also gain popularity. Eco and Organic fabrics once considered an alternative are now entering into the mainstream.

QUANCIOUS is a brand owned by ENVS Eco Friendly Digital Fabrics India Pvt Ltd. Its located at Bengaluru In India.  Its registered office details are :

Envs Eco Friendly Digital Fabrics India Pvt Limited
#284, 2nd Cross, 4th main
4th Phase, Peenya Industrial Area
Bangalore – 560058, India

Ph : +91-80-48511122 / 48512233

Email: crm@envsworld.com

SHOPPING

Yes, you can order a custom made garment.  Please mail us at crm@quancious.com and we will get in touch with you and understand your customized requirement.  We will give you a quote and once the payment is done, we will produce your customized order and ship to you.  For any customized order, payment will be taken in 100% before we start the manufacturing of it.

Return / Exchange / Refund Policy

Your satisfaction tops our priority list. If you are not happy with your order, we offer a 15 days hassle free Return / Exchange.

What are the return/exchange guidelines ?

We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

There is only one time return or exchange policy for all the products. In the case of exchange, only size exchange (restricted to regular sizes and availability of stock) is permitted.

Note : Saree Blouse pieces cannot be returned as these are custom made.

How do I return/exchange my product ?

 We accept returns/exchange within 15 days of the order. Please ensure while returning that the product is unworn/unused and in its original packaging with all tags intact.

 You can return/exchange an order by clicking Return or Exchange on the “My Orders” page against the ordered item.

We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a reverse pickup service. In such cases, you can self-ship your product through any courier service preferably Speed Post.

How do I self-ship my orders ?

You can self-ship your product through any courier service, preferably Speed-Post to the address below

Envs Eco Friendly Digital Fabrics India Pvt Limited
#284, 2nd Cross, 4th main
4th Phase, Peenya Industrial Area
Bangalore – 560058, India

Ph :   +91-80-48511122 / 48512233

Email: crm@envsworld.com

Important Notes

  • You are requested to pack the items securely to prevent any loss or damage during transit.
  • Please mention in bold the order ID of each if the shipments in the return package on the cover
  • Please write the phrase “SELF SHIP” on the covers of the package
  • We will not be responsible lost returns or misplaced items that do not reach us.

Courier Charge Refund

We will refund your Quancious Wallet as follows

  • Rs 75/- for shipment weighing up to 500 grams.
  • For every next 500 grams slab, an additional amount of Rs 50/-

How Will I get my refund ?

The refund process will be initiated once we receive the return/exchange product at our return address and on successful QC check of the same as per our return guidelines

On receipt of returned orders, based on your selection, we will either:

  • Refund you the amount to your Quancious Wallet. Wallet refund will get credited within 24 hours of your product being received.
  • Refund you the amount eligible in the original form of payment.
  • NEFT refund process will take 72 hours
  • Payment Gateway refund process takes 5-7 business days
  • Return Shipping cost (in the case of self-ship) will only be reimbursed to your Quancious Wallet.
  • For orders purchased with a Quancious Gift Card will only be refunded to your Quancious Wallet. Products purchased with a Gift Card are not eligible for a cash refund.
  • Special Offer Products: Return of Special Offer products will only be refunded in the form of a Gift Coupon / Code valid for one year. Please note, shipping costs incurred for Overstock or Special Offer products will not be refunded.

How do I know the status of my return / refund ?

We will keep updating you the status of your return/exchange & refund by Email / SMS.

For any queries, you can write to us at crm@quancious.com

Once you have successfully placed an order with us, your order will automatically be added to your “My Orders” section.  Please login and go to your “My Orders” section to see your order history.

Yes, you can modify the size of your order after the order has been placed by going to “My Orders” section and selecting “Modify” against the product for which you want to change the size.  Size modification will be processed provided the size is still in stock.  Once you modify the size of your order, you will get a confirmation email from our end.

Yes, you can modify the shipping address of your order before the product has been dispatched from our wearhouse.  You can change the shipping address by going to your “My Orders” section and select “Modify” option against the product for which you want the shipping address changed.  Once you modify the address, we will send you a confirmation email.  In case the product is already dispatched and if you still want to change the shipping address, please drop a mail to crm@quancious.com and we will try and help you out.

You can cancel your order anytime before the dispatch of the order by going to your “My Orders” Section and clicking on the “Cancel” Tab against the item you would like to cancel.

In case your order has been dispatched, you will not see the “Cancel” tab in your “My Orders” Section.  You can take delivery of the same and then return the product by clicking on the “Return” Tab in the “My Orders” section against the product you want to return

Our prices are inclusive of Good and Service Tax (GST)

Our Prices are inclusive of GST and shipping.  You will not be charged extra.  Only COD orders will attract a charge of Rs 50/- per product extra.

While choosing the size of your garment, we recommend that you check the size chart which can be found just below the size selection.  The size chart is very simple to understand. Please measure your body as shown and choose the right size. We suggest sizing up if you are in between sizes.

In case you want to buy a product which is out of stock, just drop an email to crm@quancious.com and we will custom make the product for you.

If there’s no delivery option to your pin code, you don’t need to worry. You could still go ahead and place your order as we see to it that your order reaches you through an alternate delivery service provider servicing your pin code.

Quancious offers a wide range of payment options

  • Credit cards from master card, visa, Rupay, American Express, Diners Club International and Eze Click.
  • Debit Cards from 98+ Banks
  • Net banking from 53+ Banks
  • ATM Cards
  • Pre Paid Instruments – Free Charge, ICASH, Ebixcash, JioMoney, MobiKwik, Oxigen, Payworldmoney, PayTm, PayZapp, Xpay, Scan N Pay & Tmw
  • Bank EMI from 12+ Banks

And ofcourse, we accept Quancious Gift Cards and Store Credit from Quancious Wallet

Online shopping gives us the opportunity to shop 24/7, and also reward us with a ‘no pollution’ shopping experience. Convenience, safety and security are the biggest perks.

In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted during the process.

If your account has been debited even after receiving the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days.

For further clarification, you can shoot us a mail on crm@quancious.com with your order number.

Don’t you worry. The information that you share with us remains highly confidential and we do not share it elsewhere.

We suggest you please contact your bank in that case. We don’t store credit card information or use it for other purposes.

All Quancious customers’ bank details are safe and secure with us as we use very high security measures to do so. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds yet another layer of safety.

So be assured, it is completely safe to use your bank debit/credit card on our website.

No worries, as a practice, Quancious will do everything possible to have your order delivered to you on time. Just in case we miss, we suggest you write to our customer care representative at crm@quancious.com.

On the checkout page, you will get an option to enter your promotion code.  Enter the code given in your Quancious Gift Card or the Promotion Mailer to redeem its value. The value of the giftcard has to be redeemed in full and cannot be partially redeemed.  So if the value of your giftcard is Rs 500/-, your cart value while applying the giftcard has to more than Rs 500/-

You can contact us by either

  1.  Message via our Contact Us link
  2.  Email us at crm@quancious.com
  3.  Call us @ 080-48511122

We respond to each message as quickly as possible and are happy to help with any questions you have.

We ship your orders within 3 Business days of receipt of your order.

Depending upon your pincode, we choose our logistics partner and they will take from 1 – 3 busines days to deliver at your door step.

So you can expect your order to be delivered to you between 4 to 7 business days.

We will email you a tracking number as soon as your order is on its way to you. You can track your orders on our website by clicking on the “TRACK” in your “My Orders” Section.  You will also receive regular SMS intimation about the progress and delivery of your order.