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5% Instant Discount On Pre-Paid Orders

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Return ⁄ Exchange ⁄ Replacement Policy

Return / Exchange / Refund Policy

Your satisfaction tops our priority list. If you are not happy with your order, we offer a 15 days hassle free Return / Exchange. 

 

What are the return/exchange guidelines ?

We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. 

There is only one time return or exchange policy for all the products. In the case of exchange, only size exchange (restricted to regular sizes and availability of stock) is permitted.  

Note : Saree Blouse pieces cannot be returned as these are custom made. 

 

How do I return/exchange my product ?

We accept returns/exchange within 15 days of the order. Please ensure while returning that the product is unworn/unused and in its original packaging with all tags intact. 

You can return/exchange an order by clicking Return or Exchange on the “My Orders” page against the ordered item. 

 

We will arrange a pick-up within 2-3 days of your request.  

There are certain areas where we cannot provide a reverse pickup service. In such cases, you can self-ship your product through any courier service preferably Speed Post.

 

How do I self-ship my orders ?

You can self-ship your product through any courier service, preferably Speed-Post to the address below

Envs Eco Friendly Digital Fabrics India Pvt Limited
#284, 2nd Cross, 4th main
4th Phase, Peenya Industrial Area
Bangalore - 560058, India

Ph :   +91-80-48511122 / 48512233    

Email: crm@envsworld.com

 

Important Notes

  • You are requested to pack the items securely to prevent any loss or damage during transit. 
  • Please mention in bold the order ID of each if the shipments in the return package on the cover
  • Please write the phrase “SELF SHIP” on the covers of the package
  • We will not be responsible lost returns or misplaced items that do not reach us.

 

Courier Charge Refund

We will refund your Quancious Wallet as follows

  • Rs 75/- for shipment weighing up to 500 grams.
  • For every next 500 grams slab, an additional amount of Rs 50/- 

 

How Will I get my refund ?

The refund process will be initiated once we receive the return/exchange product at our return address and on successful QC check of the same as per our return guidelines

On receipt of returned orders, based on your selection, we will either:

  • Refund you the amount to your Quancious Wallet.  Wallet refund will get credited within 24 hours of your product being received. 
  • Refund you the amount eligible in the original form of payment.  
      • NEFT refund process will take 72 hours 
      • Payment Gateway refund process takes 5-7 business days
  • Return Shipping cost (in the case of self-ship) will only be reimbursed to your Quancious Wallet.
  • For orders purchased with a Quancious Gift Card will only be refunded to your Quancious Wallet. Products purchased with a Gift Card are not eligible for a cash refund.
  • Special Offer Products: Return of Special Offer products will only be refunded in the form of a Gift Coupon / Code valid for one year. Please note, shipping costs incurred for Overstock or Special Offer products will not be refunded.
  • Products purchased on Promotions cannot be returned or cancelled.  Only Size exchange is allowed for such products.  

 

How do I know the status of my return / refund ?

We will keep updating you the status of your return/exchange & refund by Email / SMS. 
For any queries, you can write to us at crm@quancious.com